Who we are
Our website address is https://physiosamjo.com. The website is operated by KineTx Wellness LLC.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
What Personal Data We Collect and Why We Collect It
We collect and process certain categories of personal, health, technical, and transactional data to provide our telehealth services and enhance the functionality of our website in a secure and efficient manner.
Personal information, including your name, date of birth, address, phone number, and email address, is collected for the purposes of scheduling appointments, facilitating communication, and ensuring the effective delivery of telehealth services. This data is essential for maintaining accurate records and enabling us to provide a seamless healthcare experience.
Health information, such as your medical history, symptoms, diagnoses, treatment plans, and other relevant health-related data, is collected to deliver personalized physiotherapy services. This data allows us to assess your condition, monitor treatment progress, and ensure the continuity and effectiveness of your care.
Technical data, including IP addresses, browser details, and cookies, is collected to support the functionality, security, and performance of our website. This information enables us to identify technical issues, protect against unauthorized access, and analyze website usage to improve user experience.
Transactional data, such as billing details and payment information, is processed to facilitate secure and accurate payment of service fees. We utilize trusted, secure systems to ensure that all financial transactions are handled in compliance with applicable data protection standards.
All data collected is used strictly for the purposes outlined above, ensuring that your information is handled with the highest level of care, confidentiality, and in compliance with the Data Protection Act of Trinidad and Tobago.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
We do not share your personal or health data with third parties without your explicit consent, except in specific circumstances where it is necessary to do so. This includes sharing your information with other healthcare providers to ensure continuity of care, such as when referrals are made to specialists or other medical professionals. Additionally, we may disclose your data if required to comply with legal obligations, such as court orders or in emergency situations where disclosure is mandated by law. Your information may also be stored on secure third-party platforms, such as cloud storage providers, that comply with the data protection standards outlined in the Data Protection Act (DPA), 2011 of Trinidad and Tobago. We take all necessary steps to ensure that any third-party providers handling your data adhere to strict confidentiality and data security protocols.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We retain your personal and health information for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal and regulatory obligations. For instance, contact form submissions are retained for up to six months to address inquiries and provide customer support. Analytics data, used to monitor and improve website performance, is retained for one year. Health records are stored for a minimum period as required by law to ensure continuity of care and compliance with professional standards. Once your data is no longer required, it will be securely deleted or anonymized to protect your privacy.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Under the Data Protection Act (DPA), 2011, you have several rights regarding your personal and health information. You have the right to access your data, allowing you to request and review the personal and health information we hold about you. You also have the right to correct your data, ensuring any inaccuracies or incomplete information are promptly updated. Additionally, you may withdraw your consent for data processing at any time if you no longer wish for us to use your information. Lastly, you have the right to request data erasure, asking us to delete your information when it is no longer necessary for the purposes it was collected or retained.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Personal and health data may be stored securely on third-party cloud services that comply with data protection laws.
How we protect your data
We take the protection of your personal and health information seriously. Sensitive data is encrypted to ensure it is securely transmitted and stored. Additionally, we implement two-factor authentication on all platforms used for telehealth services, further safeguarding your information from unauthorized access.
What data breach procedures we have in place
In the event of a data breach, we have established internal reporting systems to quickly identify and address the issue. We will notify affected individuals as well as the relevant authorities in accordance with the Data Protection Act (DPA), 2011. This ensures that you are promptly informed if your data is compromised and that necessary steps are taken to mitigate any potential harm.
Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us at:
- Email: physiosamjo@gmail.com
- WhatsApp: +1 (868) 787-3353